FREE SHIPPING ON ORDERS OVER HKD$600 WITHIN HONG KONG VIA SF EXPRESS AND OVER HKD$1,000 WITHIN MACAU

FREE SHIPPING ON ORDERS OVER HKD$600 WITHIN HONG KONG VIA SF EXPRESS AND OVER HKD$1,000 WITHIN MACAU

Returns & Exchanges 退換貨政策

14 Day Product Promise 14天購物保證

We promise you will fall in love with our products within 14 days, but if for any reason you are not completely satisfied with your RevitaLash® Cosmetics product purchased through www.revitalash.hk, simply return the unopened and in its original packaging product. Products opened or used are not accepted for returns. We will be happy to process an exchange or return for the full amount of the purchase, less your original shipping & handling, within 30 days of purchase. The time to post a credit to your credit card account is determined by the issuing bank. Please contact your own issuing banks for details.

Carefully pack the items with all the accessories and inserts into the box and include the original invoice and packing slip. The returned products must be wrapped in a proper package and sent back to the specified address.

In case of damaged, defective, or incorrect items, please contact our Customer Service immediately.

如客人於 www.revitalash.hk 購買 RevitaLash® Cosmetics 產品於購買日起計14日內對產品感到不滿意,客人可向我們申請退款。產品必須是未曾開啟並處於其原始狀態。我們並不接受退回已開封使用的產品。我們會將購買產品金額(扣除運費及手續費)於30日內退回客戶信用卡帳戶。但請注意,退款到您的信用卡帳戶所需時間會因應發卡銀行而有所不同,詳情請與您的發卡銀行查詢。

請根據客戶服務員的指示,把所需退回的商品以及所有附件,發票正本及包裝單等所有資料一併包裝好,然後寄回指定的地址。

假如收到的商品已損壞、有瑕疵或不正確,請立即告訴我們的客戶服務員。

若欲退回的商品未能符合上述之退貨條件, 恕不接受退貨要求。

Contact Us 聯絡我們

    852-28187238/ enquiry@norgelgroup.com

    Our Customer Care team will inform you with instructions for processing your return.  

    可透過電話或電郵與我們聯絡,我們的客戶服務部會進一步與你聯絡。

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